Course Outline
|
Service, Complaint & Communication
|
|
- Communication Improvement for Service excellence
|
|
|
|
- Customer Complaint Handling Management
|
|
|
|
- Effective Communication for Conflict Management
|
|
|
|
- How to Win Customer's Heart with D-I-S-C
|
|
|
|
- Communication & Negotiation for Service Excellence
|
|
|
|
- Call Center for Success Business (Management group)
|
|
|
|
- Proactive Service for Improvement
|
|
|
|
- Service and Teamwork Key of Success
|
|
|
|
- Service Excellcence Improvement
|
|
|
|
- Service Excellence with E.Q.
|
|
|
|
- Service Mind Key of Success Business
|
|
|
|
- How to make effective Service Strategic
|
|
|
|
- Telephone Communication with Activity
|
|
|
|
- Call Center for Success Business
|
|
|
|
- Telephone Communication
|
|
|
Presentation & Trainer
|
|
- Presentation Skill
|
|
|
|
- Train the Trainer
|
|
|
Personality
|
|
- Spark up “Creative Thinking” for Excellent Work and life
|
|
|
|
- Persoallity and Excellence Communication _DISC
|
|
|
|
- Personality and Commu for Professional
|
|
|
|
- Personality Improvement
|
|
|
Management
|
|
- Change Management for Key Person
|
|
|
|
- Key Sucess for Leadership
|
|
|
|
- People Management for Leader
|
|
|
|
- Problem Solving and Decision Making (PSDM)
|
|
|
|
- 360 People Management for Leader_2 days
|
|
|
|
- Coaching Employee Performance Improvement
|
|
|
|
- CRM and CEM
|
|
|
Self Improvement
|
|
- E.Q. with Positive Thinking
|
|
|
|
- Goal Setting for success
|
|
|
|
- Positive Attitude
|
|
|
|
- Human Relation for your business
|
|
|
|
- Motivation & Morale
|
|
|
|
- Well-Being Mind
|
|
|
|
- Self Improvement
|
|
|
Selling
|
|
- Professional Telesale
|
|
|
|
- Beyond to Professional Seller
|
|
|
|
- Beyond Professioanal Seller with DISC_2 Days
|
|
|
|
- พิชิตโอกาสการขาย
|
|
|
|
- การขาย และ บริการ หน้าร้านเชิงรุก
|
|
|
Team Building
|
|
- Biz Challenge 1 day
|
|
|
|
- Proposal for TeamBuilding 1 day
|
|
|
|
- Proposal of TeamBuilding and TeamLeader
|
|
|
|
- Talent Activity for Talent Team
|
|
|
|
- Team Building with DISC
|
|
|
|
- Communication for Teamwork
|
|
|
|
- Build up Positive Thinking for Excellent Teamwork
|
|
|
